Access
Improve access to care
Omnichannel contact center, self-scheduling, virtual queues, and AI virtual agents reduce friction from the first patient touchpoint.
Tenebit CRM for a single patient view and full traceability
Tenebit CRM, the single-patient-view and patient-traceability platform, connects access, adherence, and patient empowerment in one healthcare operating layer. We combine omnichannel contact center, self-scheduling, virtual queues, AI virtual agents, risk workflows, 3CX-enabled telehealth, mobile app engagement, and proactive outreach.
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Some of the 90+ institutions that trust us
Patient Growth Platform
The Intelligent Patient Journey
Why do 30% of appointments go unfulfilled? Why didn't the patient come back? The industry invested millions in digitizing the medical record, but few teams manage the patient relationship, adherence, and traceability end to end. Tenebit CRM connects all 7 steps.
Healthcare CRM
The 3 big problems Tenebit CRM helps healthcare teams solve
Tenebit CRM, the single-patient-view and patient-traceability platform, helps providers improve patient access, strengthen adherence, and activate patients and caregivers through coordinated omnichannel communication.
01 Frictionless access
02 Measurable adherence
03 Active patients
Continuity
Strengthen appointment and treatment adherence
Risk management, frequency matrices, treatment traceability, virtual queues, and 3CX-enabled telehealth support value-based care models.
Empowerment
Empower patients and caregivers
Mobile app self-service, proactive outreach, induced demand, education, and omnichannel engagement keep patients active in their care journey.
12 Solutions
Everything You Need to Grow -- On a Single Platform
Specialized consulting, Tenebit CRM with 10 modules, and proprietary healthcare technology for organizations that need one patient view, traceability, and continuity.
Consulting
We don't start with technology. We start with strategy.
- Patient Experience
- Process Automation
- Commercial Models for Healthcare
Tenebit CRM
The platform for single patient view and traceability. 10 integrated modules.
- Intelligent Scheduling
- Omnichannel with AI
- Single patient view
- Grievances & Experience
- Analytics & BI
Specialized Technology
Proprietary solutions for every touchpoint in the patient journey.
- 24/7 Self-Scheduling
- Virtual Queue Management
- AI Virtual Agents
- TapXP · Mobile App
- Healthcare Analytics
We're Not a SaaS. We're Your Team.
Technology + Consulting + Support
We don't sell you software and walk away. After implementation, our team stays with you: adjusting, measuring, and improving. The result is the contract, not the delivery.
16 Years Born in Healthcare
We didn't adapt a generic tool. Tenebit was born in healthcare, for healthcare. Tenebit CRM speaks HL7/FHIR, supports privacy-aware workflows, and understands the difference between insured, self-pay, and value-based care populations.
The Complete Patient Journey
Other companies solve one piece: scheduling, queues, or surveys. Tenebit CRM connects access, adherence, and empowerment from acquisition to retention.
Results That Back Every Proposal
+16
Years designing experiences
and implementing solutions
and implementing solutions
+90
Organizations supported
directly
directly
4
Countries: Colombia, Panama,
Dominican Republic, USA
Dominican Republic, USA
92%
Contract renewal rate
year over year
year over year
Our Clients Speak to the Quality of Our Work
Tenebit helped us completely transform the way we engage with our patients. Since implementing the CRM, the experience has improved significantly.
The Tenebit team integrated as part of our organization. They didn't just implement the technology -- they walked us through the entire cultural transformation process.
From Panama, we were looking for a partner who understood the healthcare industry. Tenebit offered us a complete vision of the patient journey that no other local vendor had.
The self-scheduling solution reduced our incoming calls by 40%. Patients can now schedule via WhatsApp in seconds, without waiting on hold.
Implementing TapXP allowed us to measure the patient experience in real time. PREM and NPS indicators give us additional visibility to support decisions.
The virtual queue system helped reduce physical lines at our locations. Patients receive notifications on their phones, and the wait experience improved.
Turn Every Patient Interaction into a Competitive Advantage
Backed by a team that combines strategy, technology, and expert support.
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