24/7 Medical Self-Scheduling: Web, WhatsApp, Voice & App
28% of appointments at private healthcare providers end in no-shows. Every empty slot is revenue that never arrived and a patient who didn’t receive care. Tenebit enables your patients to schedule, confirm and reschedule appointments without needing to call — 24 hours a day, 7 days a week.
Schedule a demoYour Patient Chooses How to Schedule. Your Practice Keeps Control.
Multiple self-scheduling channels integrated with your clinical schedule so the patient can choose their preferred method.
WhatsApp Business API
The most convenient channel for patients. They schedule, confirm and reschedule directly from WhatsApp with intelligent conversational flows.
Web Portal
Self-service from your institution’s website. The patient checks availability, selects a provider and confirms the appointment without intermediaries.
Mobile App
Integrated with our patient mobile app. The patient schedules from your institution’s branded app with your visual identity.
AI-Powered IVR
Voice-based scheduling without agent intervention. The patient calls and the AI system handles the entire appointment naturally.
Lobby Kiosk
For patients who prefer to do it on-site. Touchscreen with a guided flow to schedule without going through the front desk.
No-Shows Are Prevented Before They Happen
Once the appointment is scheduled, the system automatically activates a chain of intelligent confirmations and reminders.
Instant Confirmation
The patient receives confirmation via WhatsApp or SMS at the exact moment of scheduling.
48-Hour Reminder
48 hours before the appointment, the system sends an automatic reminder with the option to confirm or reschedule.
2-Hour Reminder
2 hours before, a final reminder with arrival instructions, required documents and location details.
Smart Escalation
If no response: multichannel escalation up to 3 attempts. If canceled: automatic rescheduling or waitlist management.
Synchronized with Your HIS, ERP and Clinical Schedule
Tenebit’s self-scheduling doesn’t operate in isolation. It synchronizes with your hospital information system to respect real provider availability, your institution’s rules and different appointment types.
HL7/FHIR Interoperability
Industry-standard protocols for bidirectional synchronization with your hospital system.
Real-Time Availability
The provider’s schedule is queried live. The patient only sees truly available time slots.
Business Rules
Configure restrictions by appointment type, specialty, insurance plan and location. Your institution keeps control.
Frequently asked questions about Appointment Scheduling
Common questions about patient self-scheduling, operational rules, and no-show prevention.
Can patients schedule without human intervention?
Yes. The model lets patients book, confirm, or reschedule through digital or assisted channels while respecting the organization's operational rules.
How do you ensure patients only see valid time slots?
The solution checks live availability and can apply rules by specialty, site, payer, appointment type, and scheduling constraints before showing options.
Does self-scheduling actually help reduce no-shows?
Yes, especially when it is combined with confirmations, reminders, simple rescheduling, and waitlist recovery workflows.
Can it work across web, WhatsApp, app, or voice channels?
Yes. The goal is to let patients schedule from the channel that creates the least friction for the specific audience.
Can it connect to our current scheduling or clinical systems?
Yes. The model is designed to synchronize availability, rules, and traceability with the current clinical and administrative stack.
Schedule a Demo and Discover How Much You Can Reduce Your No-Shows
Backed by a team with 16+ years of experience in healthcare technology.
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