Your HIS manages the patient’s medical record. But it doesn’t manage the relationship with them. Tenebit CRM is the platform that connects clinical, administrative and commercial operations in a single view — with omnichannel, AI and 10 integrated modules.
Request a CRM demoAccording to Gartner and Forrester, 50% of CRM implementations fail. The most common mistake: prioritizing technology over strategy. At Tenebit, we’ve been solving this problem for 16 years: we are a company with a strategic focus before a technological one. The CRM is the tool. We are the team.
Implementing technology without a clear patient relationship strategy is the root cause of most failures.
Most vendors deliver the license and leave. Without continuous support, adoption drops.
Commercial CRMs don’t understand the difference between a PPO patient and a self-pay one, nor do they speak HL7/FHIR.
Without training and cultural change, the medical and administrative team ends up not using the tool.
One single screen. The patient’s entire history: appointments, messages, prescriptions, referrals, care programs, survey results, grievances. No information silos. No duplicates. No spreadsheets.
Our patient-centered data model includes a unified longitudinal history, risk profiles, simultaneous care plans and visibility into all programs the patient is enrolled in.
All patient interactions on a single timeline: appointments, messages, calls, referrals and programs.
Automatic identification of patients at risk of abandonment, adherence gaps or clinical complications.
Management of multiple active programs per patient with cross-visibility for the entire care team.
Elimination of duplicate records with matching algorithms. Complete audit trail on every action.
Each module solves a specific patient management challenge. All connected to each other, feeding a single patient view, operated by one team that supports you.
Multichannel self-scheduling (web, WhatsApp, voice, app), automatic confirmations, no-show management, intent classification with NLP before assigning the appointment. Bidirectional sync with your HIS or ERP.
WhatsApp, voice, web chat, email and SMS in a single inbox. AI for intent classification, initial triage, automated response and escalation to a human when clinical urgency signals are detected.
Longitudinal patient timeline: appointments, messages, referrals, prescriptions, transportation, programs. Automatic deduplication. Complete audit trail.
Referrals and counter-referrals with complete traceability. Configurable SLAs, automatic escalation to supervisor when deadlines expire, cycle closure with the referring provider. Network leakage detection.
Dispensation tracking, adherence gap alerts by drug class, automated refill campaigns. PDC (Proportion of Days Covered) by therapeutic class.
Grievance tracking and management with configurable workflows, NPS, CSAT and automatic PREMS/PROMS post-event. Sentiment analysis on calls. Predictive churn risk score.
Design and configuration of chronic care models. Control tower with early alerts. Regulatory compliance aligned with CMS and HEDIS standards.
Import and reconciliation of care gaps. Outreach cadences by gap type. Real-time dashboard: % closure by measure, provider and cohort.
Acquisition of self-pay, PPO, HMO and international patients. Commercial pipeline, multichannel campaigns, conversion-to-revenue tracking. 90-day onboarding for new patients.
Real-time dashboards: occupancy, adherence, response times, outcomes. Configurable KPIs by department. Export to external BI tools. HL7/FHIR integration.
We integrate HIS, ERP and analytics with Tenebit Healthcare CRM, Contact Center and Experience so providers can combine the rational side of data with the emotional side of the patient relationship.
16 years of experience. 10 integrated modules. A team that doesn’t leave you alone after implementation.
Request a CRM demo